Artificial Intelligence is pretty fun stuff, but the promises of it being a time saver aren’t always true. I typically use Microsoft’s Copilot and before that Bing’s version of ChatGPT (though I admit to owning a Rabbit R1, which is cute but not as useful as I’d hoped). I’ve asked Copilot for help with programming issues, and while it often provides helpful answers, sometimes it comes back with code examples that are hopelessly broken or way out of date.
I recently wrote a post on LinkedIn to talk about Hiperwall‘s commitment to supporting our customers and our success at doing so. I wrote the following two paragraphs:
From the start, Hiperwall saw the value of responsive and effective technical support. Whether it is a system configuration question, problems with a firewall, or PC issues, our Technical Services team will leap into action to help. I have invariably heard high praise for the responsiveness and thoroughness of our team from both customers and partners.
We have recently renamed and refocused our ongoing “maintenance” services as HiperCare to reflect our commitment to keeping your Hiperwall video wall working for you. If you are looking for a video wall product, know that you will be well-supported with Hiperwall. If you have a Hiperwall system, make sure your HiperCare is up-to-date so you get the best in support and the latest software features.
On a whim, I asked Copilot to make it more impactful, which resulted in:
From the very beginning, Hiperwall has recognized the critical importance of responsive and effective technical support. Whether it’s a system configuration query, firewall issue, or PC problem, our Technical Services team springs into action to assist. Customers and partners consistently praise our team’s responsiveness and thoroughness.
We have recently rebranded and enhanced our ongoing maintenance services as HiperCare, underscoring our dedication to keeping your Hiperwall video wall operating seamlessly. If you’re in the market for a video wall product, rest assured that Hiperwall offers unparalleled support. For existing Hiperwall users, ensure your HiperCare is current to receive top-tier support and the latest software features.
I liked what Copilot did, but it was a bit too “marketing speak” for me and didn’t sound like something I would write. Some of the words and phrases it came up with, while succinct and correct, were ones I would not use. Since my goal was to speak from the heart, that wouldn’t do. So I spent a while integrating some bits of the AI rewritten paragraphs with my own and ended up with the following. Much of the time was debating with my wife over “will leap into action” vs. “springs into action”. I ended up liking the latter for brevity and energy.
From the very beginning, Hiperwall has recognized the critical importance of responsive and effective technical support. Whether it’s a system configuration question, firewall issue, or PC glitch, our Technical Services team springs into action to assist. Customers and partners consistently praise our team’s responsiveness and thoroughness.
We have recently rebranded and enhanced our ongoing maintenance services as HiperCare, underscoring our dedication to keeping your Hiperwall video wall operating effectively. If you’re in the market for a video wall product, know that you will be well-supported with Hiperwall. For existing Hiperwall users, ensure your HiperCare is current to receive top-tier support and the latest software features.
In the end, AI did punch up the writing a bit, but it didn’t save me any time. In fact, it took more time to review and rewrite than I should have spent on it. In the end, my original text would have gotten the point across and probably wouldn’t have embarrassed me. I should have just used it. But playing with AI is fun!
